Shipping policy

Shipping Policy

Because our items are produced using additive manufacturing, production times can vary based on model complexity and current machine capacity.

1. Production & Fulfillment Times

Shipping estimates do not include production time. Total delivery time = Production Time + Transit Time.

In-Stock Items: Dispatched within 1–2 business days.
Made-to-Order Items: Typically printed and post-processed within 3–5 business days.
Custom / Large Orders: Production timelines will be provided directly during quoting or order confirmation.
Note: In the rare event of a print failure or machine maintenance that delays your order, we will notify you immediately.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order are calculated and displayed at checkout based on package weight, dimensions, and destination.

Shipping Method	Estimated Transit Time	Cost
Standard Shipping	3–5 Business Days	Calculated at checkout
Expedited Shipping	1–3 Business Days	Calculated at checkout
International Shipping	7–21 Business Days	Calculated at checkout

3. Order Tracking

Once your item has finished printing, passed quality control, and been packaged, you will receive an automated email containing a tracking number. Tracking updates may take up to 24 hours to display.

4. Address Changes & Incorrect Addresses

Please verify your shipping address at checkout.

Address changes can only be made before your package is dispatched.
We are not responsible for orders shipped to incorrectly provided addresses. Reshipping fees for returned packages are the customer's responsibility.

5. Packaging & Transit Protection

3D printed items (especially resin models or fine-detail prints) can be fragile. We carefully pack items with protective wrapping.

If your item arrives broken or damaged during transit, please photograph the damage along with the box and contact us within 5 days of delivery under our Damaged Items Policy.

6. Customs, Duties, & Taxes (International Orders)

For international shipments, your order may be subject to import duties, taxes (including VAT), and customs handling fees once the shipment reaches your destination country.