Refund policy

Return & Refund Policy

Thank you for shopping with us! Because 3D printed products are manufactured through additive processes (and often made-to-order), our return policy differs slightly from standard retail stores.

1. Standard (In-Stock) Items

You may return unopened, non-customized items within 14 days of delivery for a refund minus shipping costs.

Items must be in their original condition.
Return shipping costs are the responsibility of the customer.

2. Custom & Made-to-Order Prints

All custom orders, personalized items, and customer-supplied file prints (STL/3MF) are final sale and non-refundable once printing has begun.

We cannot accept returns on custom items for buyer’s remorse, design preference, or minor dimensional variations within standard tolerances.

3. Manufacturing Artifacts vs. Defects

3D printing creates products layer-by-layer. The following standard manufacturing characteristics are normal and are not considered defects:

Visible layer lines, minor surface texture variations, or seam lines.
Minor marks where support structures were removed during post-processing.
Subtle color variations due to material raw batch differences.

4. Damaged or Defective Items

If your order arrives structurally broken, damaged in transit, or missing key components, we will replace it or issue a full refund at no extra charge.

Requirements: Contact us within 5 days of delivery.
Include your order number, a brief description of the issue, and clear photo/video evidence of the damage and shipping box.

5. Cancellations

Standard Orders: Can be canceled anytime before the item has shipped.
Custom/Made-to-Order: Can only be canceled before production begins. Once a print job has started on our machines, cancellations will incur a fee to cover raw material and machine time.